Hi,
We have deactivated a few members on our premium account however we would want them to still be able to be added to trello boards as a "Guest".
As they are deactivated they are not able to do this as it asks them to log in - which tehy are unable to.
Does anyone know how to help with this?
Thanks
Sherry
I see the users are deactivated and hence you are unable to add them to the boards directly as members.
I would suggest you reactivate the user first, to do so you can refer to the below article
https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/
Once the account is reactivated you can remove them from the workspace and then add them as guests.
https://support.atlassian.com/trello/docs/board-guests/
Hope this helps!
Cheers,
Meghashrita Kashyap
Atlassian Support - Trello
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