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Deactivated members blocked from being a guest

Sherry Goodchild
Sherry Goodchild Oct 25, 2022

Hi, 

We have deactivated a few members on our premium account however we would want them to still be able to be added to trello boards as a "Guest".

As they are deactivated they are not able to do this as it asks them to log in - which tehy are unable to. 

Does anyone know how to help with this?

Thanks

Sherry

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Meghashrita Kashyap
Meghashrita Kashyap
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 25, 2022

Hi @Sherry Goodchild 

I see the users are deactivated and hence you are unable to add them to the boards directly as members.

I would suggest you reactivate the user first, to do so you can refer to the below article

https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/

Once the account is reactivated you can remove them from the workspace and then add them as guests.

https://support.atlassian.com/trello/docs/board-guests/

Hope this helps!

Cheers,
Meghashrita Kashyap
Atlassian Support - Trello

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