Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot connect to the platform

Hello! Today I have a problem with access to my trello account. After opening the main page with authorization an error occurs (look at the screenshot). I use Trello every day with this browser and this is the first time of this problem appears. 

I use Yandex Browser (Opera-based, popular in russia), but also tried to open Trello at another browser (Microsoft Edge), The same problem there. Also I restarted computer and disable safeguard extension and cleared cache (i dont use VPN btw). Nothing :( 

Then I downloaded Trello desktop app, but there another rw16cWwOn6s.jpgPOWxRDWrYaU.jpgerror occured - lost access to the internet. But other sites and apps work perfectly. 

Does anyone have the same problem? what can i do?

4 answers

Hi @Ира Шубина ,

Please read and follow these article/documentation

and also disable adblocker from your system & browser. 

After doing all the steps mentioned above your issue will be solved.



0 votes
Vero Rivas Community Leader Jan 28, 2021

Hi @Ира Шубина 

  Try to delete the cookies from the browser or try another to see if it works correctly

  You can also check that trello is working correctly on this website


I also face this issue before...change your network and try again or connect any VPN

UPD: I tried mobile wifi hotspot to use the desktop app and website and wow it works. Do you have any ideas how can I fix my casual wifi network? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

261 views 12 11
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you