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Cannot connect to the platform

Hello! Today I have a problem with access to my trello account. After opening the main page with authorization an error occurs (look at the screenshot). I use Trello every day with this browser and this is the first time of this problem appears. 

I use Yandex Browser (Opera-based, popular in russia), but also tried to open Trello at another browser (Microsoft Edge), The same problem there. Also I restarted computer and disable safeguard extension and cleared cache (i dont use VPN btw). Nothing :( 

Then I downloaded Trello desktop app, but there another rw16cWwOn6s.jpgPOWxRDWrYaU.jpgerror occured - lost access to the internet. But other sites and apps work perfectly. 

Does anyone have the same problem? what can i do?

4 answers

Hi @Ира Шубина ,

Please read and follow these article/documentation

https://help.trello.com/article/1072-configuring-your-firewall-for-trello

https://help.trello.com/article/771-loading-resources-from-trellos-cdn

and also disable adblocker from your system & browser. 

After doing all the steps mentioned above your issue will be solved.

Regards,

Soumyadeep

0 votes

UPD: I tried mobile wifi hotspot to use the desktop app and website and wow it works. Do you have any ideas how can I fix my casual wifi network? 

0 votes
James ava I'm New Here Jan 28, 2021

I also face this issue before...change your network and try again or connect any VPN

0 votes
Vero Rivas Community Leader Jan 28, 2021

Hi @Ира Шубина 

  Try to delete the cookies from the browser or try another to see if it works correctly

  You can also check that trello is working correctly on this website

  https://trello.status.atlassian.com/

Cheers

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