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Can't log in to Trello app using my android phone

Kaye T. I'm New Here Aug 28, 2022

Error message I'm getting: "Something went wrong while attempting to validate your credentials".

 

The events:

1. Website logged me out for some "non-secure" reason and asked me to change my password. 

2. I changed my password via the website, which in turn logged me out of the Trello app from my android.

3. Now I can't log in via the app despite having uninstalled and reinstalled the app, and after having changed my password again via the website. 

 

Can someone help me with this? I can't even use my android device to contact support because it asks me to log in to Atlassian which again keeps giving the above error. I've used both Chrome and Mi Browser from my android device for this and it still didn't work. 

1 answer

0 votes
Victor N Atlassian Team Sep 01, 2022

Hi Kaye, sorry to hear that you are able to login into the Andriod app.

The mobile app login authorization happens via the browser. 

Please set Chrome to be your default browser on your Samsung mobile device following the steps here:

https://support.google.com/chrome/answer/95417?hl=en&co=GENIE.Platform%3DAndroid 

Then enable cookies for chrome as shown below:

  1. Open Chrome, select the three-dot icon > Settings.
  2. In the Advanced section, select Site settings > Cookies.
  3. Make sure Block all cookies (not recommended) is not selected.
  4. Check that no Atlassian sites are listed as a Site Exception:
    • *.atlassian.com
    • *.atlassian.net
    • *.jira.com
    • *.bitbucket.org
    • *.trello.com
    • *.statuspage.io
    • *.opsgenie.com
  1. You may need to restart Chrome for these settings to take effect.

Check Google's documentation for more about cookies in Chrome.|
Then try logging in again and let me know if you still experience issues logging in.
I hope this is helpful.

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