Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can no longer log in - macOS Desktop App

Hi there!

Today after booting my iMac and starting the Trello desktop app, I was presented with the login view - for the first time in at least 9 months.

I entered my credentials but the app couldn't log in me -- it just went back to the blue starting window with the login button...

 

I tried this numerous times. I closed the app - even "hard closed". Restarted the Mac, restarted the app. Nothing - the same routine, it doesn't log me in properly.

 

I even de-installed the app 2 times already, re-booted the Mac and re-installed from the App Store again. Same result: no login possible.

 

My credentials are correct, as I can login into web browser, the iOS apps etc. - no problems there.

I am on macOS Mojave 10.14, iCloud is activated.

I was using Trello in Mojave every day since Mojave release, and also before on Sierra.

Here's part of the log file from the app:

018-10-17T12:43:22.916Z - info:            [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:43:22.916Z - info:  [window-manager] queuing events for batch
2018-10-17T12:43:22.916Z - info:            [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:43:22.917Z - info:  [window-manager] queuing event window-close
2018-10-17T12:43:22.917Z - info:  [app-controller] saving window params
2018-10-17T12:43:22.919Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:43:22.919Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:43:22.921Z - info:            [main] clearing storage data
2018-10-17T12:43:22.946Z - info:            [main] settings updated, rebuilding menus
2018-10-17T12:43:22.946Z - info:    [menu-builder] building menus for production
2018-10-17T12:43:22.950Z - info:        [settings] flushing settings to disk
2018-10-17T12:43:22.961Z - info:            [main] creating card and welcome window after logout and cleanup
2018-10-17T12:43:22.962Z - info:  [app-controller] use isn't authed, not creating new card window
2018-10-17T12:43:22.962Z - info:  [app-controller] creating welcome window
2018-10-17T12:43:22.962Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:43:22.969Z - info:  [window-manager] queuing event window-created
2018-10-17T12:43:22.977Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:43:30.554Z - info:  [window-manager] emitting event window-close
2018-10-17T12:43:30.554Z - info:  [app-controller] app is quiting, un-registering global shortcuts
2018-10-17T12:43:30.556Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:43:30.557Z - info:  [window-manager] emitting event window-closed
2018-10-17T12:49:36.875Z - info:            [main]  ___________________
2018-10-17T12:49:36.876Z - info:            [main] |,--------.         |
2018-10-17T12:49:36.876Z - info:            [main] || trello |         |
2018-10-17T12:49:36.876Z - info:            [main] |`--------'         |
2018-10-17T12:49:36.876Z - info:            [main] |        .-.        |
2018-10-17T12:49:36.876Z - info:            [main] |       |   |       |
2018-10-17T12:49:36.876Z - info:            [main] |        `-' o      |
2018-10-17T12:49:36.876Z - info:            [main] |        .-.        |
2018-10-17T12:49:36.876Z - info:            [main] |        : :        |
2018-10-17T12:49:36.876Z - info:            [main] |        :_;        |
2018-10-17T12:49:36.876Z - info:            [main] |_______.___._______
2018-10-17T12:49:36.876Z - info:            [main] ... is now booting 💾
2018-10-17T12:49:36.876Z - info:            [main]
2018-10-17T12:49:36.876Z - info:            [main]
2018-10-17T12:49:36.945Z - info:        [settings] loading and normalizing settings
2018-10-17T12:49:36.945Z - info:        [settings] flushing settings to disk
2018-10-17T12:49:37.296Z - info:            [auth] migrating auth if needed
2018-10-17T12:49:37.296Z - info:            [auth] doesn't need migration, skipping
2018-10-17T12:49:37.334Z - info:  [app-controller] creating welcome window
2018-10-17T12:49:37.334Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:49:37.373Z - info:  [window-manager] emitting event window-created
2018-10-17T12:49:37.377Z - info:            [i18n] loaded best locale for user: de
2018-10-17T12:49:37.417Z - info:  [app-controller] use isn't authed, not creating new card window
2018-10-17T12:49:37.419Z - info:            [main] resetting global shortcuts
2018-10-17T12:49:53.395Z - info:  [window-manager] queuing events for batch
2018-10-17T12:49:53.396Z - info:  [window-manager] queuing event window-close
2018-10-17T12:49:53.396Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:49:53.396Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:49:53.399Z - info:  [app-controller] creating new main window
2018-10-17T12:49:53.399Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:49:53.407Z - info:  [window-manager] queuing event window-created
2018-10-17T12:49:53.408Z - info:    [menu-builder] building menus for production
2018-10-17T12:49:53.420Z - info:    [menu-builder] building menus for production
2018-10-17T12:49:53.435Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:49:53.436Z - info:            [auth] awaiting user auth
2018-10-17T12:49:53.572Z - info:    [menu-builder] building menus for production
2018-10-17T12:49:54.708Z - info:            [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:49:54.708Z - info:  [window-manager] queuing events for batch
2018-10-17T12:49:54.709Z - info:            [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:49:54.709Z - info:  [window-manager] queuing event window-close
2018-10-17T12:49:54.709Z - info:  [app-controller] saving window params
2018-10-17T12:49:54.711Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:49:54.711Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:49:54.713Z - info:            [main] clearing storage data
2018-10-17T12:49:54.734Z - info:            [main] settings updated, rebuilding menus
2018-10-17T12:49:54.734Z - info:    [menu-builder] building menus for production
2018-10-17T12:49:54.738Z - info:        [settings] flushing settings to disk
2018-10-17T12:49:54.748Z - info:            [main] creating card and welcome window after logout and cleanup
2018-10-17T12:49:54.749Z - info:  [app-controller] use isn't authed, not creating new card window
2018-10-17T12:49:54.749Z - info:  [app-controller] creating welcome window
2018-10-17T12:49:54.749Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:49:54.755Z - info:  [window-manager] queuing event window-created
2018-10-17T12:49:54.764Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:27.347Z - info:  [window-manager] queuing events for batch
2018-10-17T12:51:27.348Z - info:  [window-manager] queuing event window-close
2018-10-17T12:51:27.348Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:27.348Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:51:27.350Z - info:  [app-controller] creating new main window
2018-10-17T12:51:27.350Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:51:27.357Z - info:  [window-manager] queuing event window-created
2018-10-17T12:51:27.357Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:27.365Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:27.375Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:27.375Z - info:            [auth] awaiting user auth
2018-10-17T12:51:27.518Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:28.623Z - info:            [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:51:28.623Z - info:  [window-manager] queuing events for batch
2018-10-17T12:51:28.623Z - info:            [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:51:28.623Z - info:  [window-manager] queuing event window-close
2018-10-17T12:51:28.623Z - info:  [app-controller] saving window params
2018-10-17T12:51:28.632Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:28.632Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:51:28.635Z - info:            [main] clearing storage data
2018-10-17T12:51:28.654Z - info:            [main] settings updated, rebuilding menus
2018-10-17T12:51:28.654Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:28.658Z - info:        [settings] flushing settings to disk
2018-10-17T12:51:28.668Z - info:            [main] creating card and welcome window after logout and cleanup
2018-10-17T12:51:28.668Z - info:  [app-controller] use isn't authed, not creating new card window
2018-10-17T12:51:28.668Z - info:  [app-controller] creating welcome window
2018-10-17T12:51:28.668Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:51:28.674Z - info:  [window-manager] queuing event window-created
2018-10-17T12:51:28.682Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:47.939Z - info:  [window-manager] queuing events for batch
2018-10-17T12:51:47.939Z - info:  [window-manager] queuing event window-close
2018-10-17T12:51:47.939Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:47.940Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:51:47.942Z - info:  [app-controller] creating new main window
2018-10-17T12:51:47.942Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:51:47.949Z - info:  [window-manager] queuing event window-created
2018-10-17T12:51:47.949Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:47.966Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:47.975Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:47.975Z - info:            [auth] awaiting user auth
2018-10-17T12:51:48.101Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:49.236Z - info:            [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:51:49.236Z - info:  [window-manager] queuing events for batch
2018-10-17T12:51:49.236Z - info:            [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:51:49.236Z - info:  [window-manager] queuing event window-close
2018-10-17T12:51:49.237Z - info:  [app-controller] saving window params
2018-10-17T12:51:49.245Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:49.245Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:51:49.247Z - info:            [main] clearing storage data
2018-10-17T12:51:49.267Z - info:            [main] settings updated, rebuilding menus
2018-10-17T12:51:49.267Z - info:    [menu-builder] building menus for production
2018-10-17T12:51:49.272Z - info:        [settings] flushing settings to disk
2018-10-17T12:51:49.282Z - info:            [main] creating card and welcome window after logout and cleanup
2018-10-17T12:51:49.282Z - info:  [app-controller] use isn't authed, not creating new card window
2018-10-17T12:51:49.282Z - info:  [app-controller] creating welcome window
2018-10-17T12:51:49.282Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:51:49.288Z - info:  [window-manager] queuing event window-created
2018-10-17T12:51:49.297Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:52:03.195Z - info:  [window-manager] queuing events for batch
2018-10-17T12:52:03.196Z - info:  [app-controller] reloading welcome window
2018-10-17T12:52:03.196Z - info:  [window-manager] queuing event window-close
2018-10-17T12:52:03.196Z - info:  [window-manager] detected window closed, stopping tracking
2018-10-17T12:52:03.196Z - info:  [window-manager] queuing event window-closed
2018-10-17T12:52:03.199Z - info:  [app-controller] creating welcome window
2018-10-17T12:52:03.199Z - info:  [window-manager] new window created, starting tracking
2018-10-17T12:52:03.205Z - info:  [window-manager] queuing event window-created
2018-10-17T12:52:03.303Z - info:  [window-manager] batch operation complete, replaying: window-close, window-closed, window-created

 

Since I need Trello on a daily basis, this issue is a real blocker for me. Trello desktop app is one of my most used.

As a workaround I just created a web app via "Fluid" app so I can work properly for now but I really want to use your desktop app again.

 

Please advice what I could do on my Mac maybe to have it log in me again.

THANKS for any help in advance! :)

--Dave

1 answer

Hello, I have the same issue ! @David Decker have you find a solution  ?

 

Aymar

@AymarMHi thanks for your feedback!
Surprisingly, since this weekend it works again!

There was no update of the Trello macOS App (at least not that I know of...), so maybe this was a server issue somehow? I really don't know.

I am glad, it works again, though.

 

In the days it was not working I did use the "Fluid" app which allows to easily setup web apps -- which also works perfectly fine with Trello website!

However, I prefer the original Trello app because of the keyboard shortcuts and it looks more like a real app (though the web app via Fluid is very close...!).

 

Hope that helps a bit.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

330 views 10 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you