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Can no longer log in - macOS Desktop App
deckerweb
I'm New Here 
October 17, 2018 edited I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Hi there!
Today after booting my iMac and starting the Trello desktop app, I was presented with the login view - for the first time in at least 9 months.
I entered my credentials but the app couldn't log in me -- it just went back to the blue starting window with the login button...
I tried this numerous times. I closed the app - even "hard closed". Restarted the Mac, restarted the app. Nothing - the same routine, it doesn't log me in properly.
I even de-installed the app 2 times already, re-booted the Mac and re-installed from the App Store again. Same result: no login possible.
My credentials are correct, as I can login into web browser, the iOS apps etc. - no problems there.
I am on macOS Mojave 10.14, iCloud is activated.
I was using Trello in Mojave every day since Mojave release, and also before on Sierra.
Here's part of the log file from the app:
018-10-17T12:43:22.916Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:43:22.916Z - info: [window-manager] queuing events for batch
2018-10-17T12:43:22.916Z - info: [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:43:22.917Z - info: [window-manager] queuing event window-close
2018-10-17T12:43:22.917Z - info: [app-controller] saving window params
2018-10-17T12:43:22.919Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:43:22.919Z - info: [window-manager] queuing event window-closed
2018-10-17T12:43:22.921Z - info: [main] clearing storage data
2018-10-17T12:43:22.946Z - info: [main] settings updated, rebuilding menus
2018-10-17T12:43:22.946Z - info: [menu-builder] building menus for production
2018-10-17T12:43:22.950Z - info: [settings] flushing settings to disk
2018-10-17T12:43:22.961Z - info: [main] creating card and welcome window after logout and cleanup
2018-10-17T12:43:22.962Z - info: [app-controller] use isn't authed, not creating new card window
2018-10-17T12:43:22.962Z - info: [app-controller] creating welcome window
2018-10-17T12:43:22.962Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:43:22.969Z - info: [window-manager] queuing event window-created
2018-10-17T12:43:22.977Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:43:30.554Z - info: [window-manager] emitting event window-close
2018-10-17T12:43:30.554Z - info: [app-controller] app is quiting, un-registering global shortcuts
2018-10-17T12:43:30.556Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:43:30.557Z - info: [window-manager] emitting event window-closed
2018-10-17T12:49:36.875Z - info: [main] ___________________
2018-10-17T12:49:36.876Z - info: [main] |,--------. |
2018-10-17T12:49:36.876Z - info: [main] || trello | |
2018-10-17T12:49:36.876Z - info: [main] |`--------' |
2018-10-17T12:49:36.876Z - info: [main] | .-. |
2018-10-17T12:49:36.876Z - info: [main] | | | |
2018-10-17T12:49:36.876Z - info: [main] | `-' o |
2018-10-17T12:49:36.876Z - info: [main] | .-. |
2018-10-17T12:49:36.876Z - info: [main] | : : |
2018-10-17T12:49:36.876Z - info: [main] | :_; |
2018-10-17T12:49:36.876Z - info: [main] |_______.___._______
2018-10-17T12:49:36.876Z - info: [main] ... is now booting 💾
2018-10-17T12:49:36.876Z - info: [main]
2018-10-17T12:49:36.876Z - info: [main]
2018-10-17T12:49:36.945Z - info: [settings] loading and normalizing settings
2018-10-17T12:49:36.945Z - info: [settings] flushing settings to disk
2018-10-17T12:49:37.296Z - info: [auth] migrating auth if needed
2018-10-17T12:49:37.296Z - info: [auth] doesn't need migration, skipping
2018-10-17T12:49:37.334Z - info: [app-controller] creating welcome window
2018-10-17T12:49:37.334Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:49:37.373Z - info: [window-manager] emitting event window-created
2018-10-17T12:49:37.377Z - info: [i18n] loaded best locale for user: de
2018-10-17T12:49:37.417Z - info: [app-controller] use isn't authed, not creating new card window
2018-10-17T12:49:37.419Z - info: [main] resetting global shortcuts
2018-10-17T12:49:53.395Z - info: [window-manager] queuing events for batch
2018-10-17T12:49:53.396Z - info: [window-manager] queuing event window-close
2018-10-17T12:49:53.396Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:49:53.396Z - info: [window-manager] queuing event window-closed
2018-10-17T12:49:53.399Z - info: [app-controller] creating new main window
2018-10-17T12:49:53.399Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:49:53.407Z - info: [window-manager] queuing event window-created
2018-10-17T12:49:53.408Z - info: [menu-builder] building menus for production
2018-10-17T12:49:53.420Z - info: [menu-builder] building menus for production
2018-10-17T12:49:53.435Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:49:53.436Z - info: [auth] awaiting user auth
2018-10-17T12:49:53.572Z - info: [menu-builder] building menus for production
2018-10-17T12:49:54.708Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:49:54.708Z - info: [window-manager] queuing events for batch
2018-10-17T12:49:54.709Z - info: [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:49:54.709Z - info: [window-manager] queuing event window-close
2018-10-17T12:49:54.709Z - info: [app-controller] saving window params
2018-10-17T12:49:54.711Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:49:54.711Z - info: [window-manager] queuing event window-closed
2018-10-17T12:49:54.713Z - info: [main] clearing storage data
2018-10-17T12:49:54.734Z - info: [main] settings updated, rebuilding menus
2018-10-17T12:49:54.734Z - info: [menu-builder] building menus for production
2018-10-17T12:49:54.738Z - info: [settings] flushing settings to disk
2018-10-17T12:49:54.748Z - info: [main] creating card and welcome window after logout and cleanup
2018-10-17T12:49:54.749Z - info: [app-controller] use isn't authed, not creating new card window
2018-10-17T12:49:54.749Z - info: [app-controller] creating welcome window
2018-10-17T12:49:54.749Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:49:54.755Z - info: [window-manager] queuing event window-created
2018-10-17T12:49:54.764Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:27.347Z - info: [window-manager] queuing events for batch
2018-10-17T12:51:27.348Z - info: [window-manager] queuing event window-close
2018-10-17T12:51:27.348Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:27.348Z - info: [window-manager] queuing event window-closed
2018-10-17T12:51:27.350Z - info: [app-controller] creating new main window
2018-10-17T12:51:27.350Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:51:27.357Z - info: [window-manager] queuing event window-created
2018-10-17T12:51:27.357Z - info: [menu-builder] building menus for production
2018-10-17T12:51:27.365Z - info: [menu-builder] building menus for production
2018-10-17T12:51:27.375Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:27.375Z - info: [auth] awaiting user auth
2018-10-17T12:51:27.518Z - info: [menu-builder] building menus for production
2018-10-17T12:51:28.623Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:51:28.623Z - info: [window-manager] queuing events for batch
2018-10-17T12:51:28.623Z - info: [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:51:28.623Z - info: [window-manager] queuing event window-close
2018-10-17T12:51:28.623Z - info: [app-controller] saving window params
2018-10-17T12:51:28.632Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:28.632Z - info: [window-manager] queuing event window-closed
2018-10-17T12:51:28.635Z - info: [main] clearing storage data
2018-10-17T12:51:28.654Z - info: [main] settings updated, rebuilding menus
2018-10-17T12:51:28.654Z - info: [menu-builder] building menus for production
2018-10-17T12:51:28.658Z - info: [settings] flushing settings to disk
2018-10-17T12:51:28.668Z - info: [main] creating card and welcome window after logout and cleanup
2018-10-17T12:51:28.668Z - info: [app-controller] use isn't authed, not creating new card window
2018-10-17T12:51:28.668Z - info: [app-controller] creating welcome window
2018-10-17T12:51:28.668Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:51:28.674Z - info: [window-manager] queuing event window-created
2018-10-17T12:51:28.682Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:47.939Z - info: [window-manager] queuing events for batch
2018-10-17T12:51:47.939Z - info: [window-manager] queuing event window-close
2018-10-17T12:51:47.939Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:47.940Z - info: [window-manager] queuing event window-closed
2018-10-17T12:51:47.942Z - info: [app-controller] creating new main window
2018-10-17T12:51:47.942Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:51:47.949Z - info: [window-manager] queuing event window-created
2018-10-17T12:51:47.949Z - info: [menu-builder] building menus for production
2018-10-17T12:51:47.966Z - info: [menu-builder] building menus for production
2018-10-17T12:51:47.975Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:51:47.975Z - info: [auth] awaiting user auth
2018-10-17T12:51:48.101Z - info: [menu-builder] building menus for production
2018-10-17T12:51:49.236Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-10-17T12:51:49.236Z - info: [window-manager] queuing events for batch
2018-10-17T12:51:49.236Z - info: [main] user is logging out, closing cardWindow and main windows
2018-10-17T12:51:49.236Z - info: [window-manager] queuing event window-close
2018-10-17T12:51:49.237Z - info: [app-controller] saving window params
2018-10-17T12:51:49.245Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:51:49.245Z - info: [window-manager] queuing event window-closed
2018-10-17T12:51:49.247Z - info: [main] clearing storage data
2018-10-17T12:51:49.267Z - info: [main] settings updated, rebuilding menus
2018-10-17T12:51:49.267Z - info: [menu-builder] building menus for production
2018-10-17T12:51:49.272Z - info: [settings] flushing settings to disk
2018-10-17T12:51:49.282Z - info: [main] creating card and welcome window after logout and cleanup
2018-10-17T12:51:49.282Z - info: [app-controller] use isn't authed, not creating new card window
2018-10-17T12:51:49.282Z - info: [app-controller] creating welcome window
2018-10-17T12:51:49.282Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:51:49.288Z - info: [window-manager] queuing event window-created
2018-10-17T12:51:49.297Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
2018-10-17T12:52:03.195Z - info: [window-manager] queuing events for batch
2018-10-17T12:52:03.196Z - info: [app-controller] reloading welcome window
2018-10-17T12:52:03.196Z - info: [window-manager] queuing event window-close
2018-10-17T12:52:03.196Z - info: [window-manager] detected window closed, stopping tracking
2018-10-17T12:52:03.196Z - info: [window-manager] queuing event window-closed
2018-10-17T12:52:03.199Z - info: [app-controller] creating welcome window
2018-10-17T12:52:03.199Z - info: [window-manager] new window created, starting tracking
2018-10-17T12:52:03.205Z - info: [window-manager] queuing event window-created
2018-10-17T12:52:03.303Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
Since I need Trello on a daily basis, this issue is a real blocker for me. Trello desktop app is one of my most used.
As a workaround I just created a web app via "Fluid" app so I can work properly for now but I really want to use your desktop app again.
Please advice what I could do on my Mac maybe to have it log in me again.
THANKS for any help in advance! :)
--Dave
1 answer
deckerweb
I'm New Here
November 5, 2018 edited I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
@AymarMHi thanks for your feedback!
Surprisingly, since this weekend it works again!
There was no update of the Trello macOS App (at least not that I know of...), so maybe this was a server issue somehow? I really don't know.
I am glad, it works again, though.
In the days it was not working I did use the "Fluid" app which allows to easily setup web apps -- which also works perfectly fine with Trello website!
However, I prefer the original Trello app because of the keyboard shortcuts and it looks more like a real app (though the web app via Fluid is very close...!).
Hope that helps a bit.
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