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Billing - How to change from anual to monthly payments

Patrícia Sobreira
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August 19, 2023

Hello. I signed the app, and it charged me the price of the annual payment, and o would like to change back to the monthly payments, is that possible ?

To reverse the annual billing, and then jus charge monthly ?

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Ash Yadav
Community Leader
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August 19, 2023

Hi @Patrícia Sobreira 

 

In order to discuss billing details you'll need to reach out to trello support here: 

https://trello.com/contact#/ 

We can't facilitate refunds/reversals here as this is a community forum. 

 

Kind Regards, 

Ash

Alex _ Trello
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 20, 2023

Seconding @Ash Yadav's reply here, @Patrícia Sobreira. I can see you've already raised a ticket with our billing team - CA-2508373 - they'll get back to you shortly! 

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Benjamin Venegas March 6, 2024

There DEFINATELY needs to be a simple Manage Account link that you can update, change, cancel subscriptions. The fact that this doesn't exist, honesly makes me consider if I want to continue using Trello/Atlassian.

You can't make people pay for your service and then give them no way to update it, change the card, manage recurring payments, cancel.

This is SO annoying. 

All I want to do is update my payment on file, find out when my yearly subscription will renew, and honestly now... I'm maybe wanting to cancel. 

Fix this. 

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