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Automation Issue - Rules

HI, 

 

From the list view, clicking on the "..." on the top left, Trello gives an option to create a rule based on some preset starters.  I created a rule from this menu, and it never appeared in the main automation tab. Now I keep getting emails saying  Bulter could not run your event ......

That makes sense because I cannot access the rule to verify it anywhere, it is like a ghost event was created. I do not know how to stop the notifications or where to find the non working rule.  Can anyone help?

1 answer

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Sagar Rao
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 22, 2022

Hi,

Could you check the Automation List on the Board to see if the rule shows up there, you should see a blue check under the rule to indicate that it is active on the board. 

https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/ 

You can also log a ticket with us here - https://trello.com/en/contact#/

Thanks!

Hi, I keep getting an email from butler saying it cannot run the rule. I checked the board level, thanks!, and disabled the closest rule to it as it does not tell me whether the rule is working.

 

Thanks for your help, I will log a ticket if the issue continues.

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