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Automation: Create ticket from emails. How to change the email adress?

The email adress given by the Trello board is super complicated. How is it possible to change this? 

2 answers

1 vote
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 12, 2022

The email address contains an unguessable secret, that ensures that whoever is sending emails to create cards on the Trello board, actually got the email address from Trello (and didn't just try it out).

It's not possible in Trello to change the email address, but there's ways you can set up custom emails, usually via email forwarding at your email provider. Depending on your use-case various power-ups exist that include the ability to create cards from emails on a pretty email address, for example or

Hope this helps,


0 votes
Christl_Email for Trello
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Sep 12, 2022 • edited

Hi @Carmina Blank  👋 Welcome!

Christl from SendBoard here - makers of the Email for Trello PowerUp.

As far as I know and as Felix also mentioned, it is not possible to change the Trello email-to-card or email-to-board address. However, with our Email for Trello PowerUp you are able to set a custom email address. You can read more about that here.

Check out this video for a quick overview of the PowerUp: Email for Trello Demo

You're welcome to pop over any questions to or simply add the Email for Trello PowerUp to give it a try with a free trial.

Hope that helps!

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