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Added User Cannot Comment

I'm working with a new client and they have sent me screen shots to show where they comment section isn't available and the only options they have per the settings menu are "Watch" and "Share".


I don't know how to fix this.


2 answers

0 votes
Ed Gaile _Atlanta_ GA_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 05, 2021

Can you go to your board settings --> comment permissions and verify the comment permissions?  Member, Members and Observers, etc...  Then verify the user is correctly in the right group.

Is this what you mean?Screen Shot 2021-05-05 at 1.22.19 PM.png

Check if user logged in to jira or not.

I'm not familiar with Jira. I sent them an invite directly from the board, to their email.  I haven't received a notification that they have joined but they can see all of the content.


..I think I just answered my own question.

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