"Unlearn First, Transform Next" was a great quick-hit of inspiration! My favorite takeaway was the idea of "4L"s. This is a practice you can do quarterly to help keep you on a path of professional growth.
The 4Ls are:
First identify something you've loved in the past quarter. Then, think about what you longed for. The key here is to remove something you loathed in the last quarter for something you wish you could have done more. Finally, what did you learn?
I'm excited to take this tool back to my team to help guide our quarterly check-ins!
Community members, are you ready to rock? Get front row access at High Velocity: ITSM World Tour and amp up your service management! Tune in on November 10 to the 2-hour digital broadcas...
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