Mail/SMS notifications

[Daniel Podobas]

Hi,

When a component goes into Partial Outage or Major outage i get notifications very late.

Is it able to get notifications directly by email or/and SMS when a component changes status?

Regards

Daniel Podobas

[Daniel Podobas]

Hi Egor.

Thanks for replying my question.

I do however get a mail notification when a component is in "Partial Outage" state after 3 hours, then every 3 hours i get a reminder. See attached picture.

I would be great if i can adjust/choose the time for the alert to be sent out.

[Egor]

Hey Daniel,
These are the Long-running degraded component notifications. More info can be found here -  https://support.atlassian.com/statuspage/docs/update-personal-information-and-notifications/ These notifications are sent after 3, 6, 12, and 24 hours.

I'm afraid that at the moment, there's no possibility to adjust these times. 

Please let me know in case you have any further questions. 

Best Regards,
Egor

[Daniel Podobas]

Yes a have another question dont know if i should post it here or create another topic.

The subscribers on the page...

Are they only notified when posting a incident to the page?

And the ones that are not subscribers, they can choose to subscribe to a specific incident to get updates regarding that specifik incident?

Regards

Daniel Podobas

[Egor]

Hey Daniel, 
Thanks for reaching out to Atlassian Community!

In case you want to get notifications when there's a component status change without an incident, then it won't be possible to get email or SMS notifications right away. 

As per https://support.atlassian.com/statuspage/docs/notification-event-triggers/ component status change is not triggering email or SMS notifications. 

As a workaround, you can configure webhook or Slack notification to get immediate notification/ping from your Statuspage.

Best Regards,
Egor