When installing the program SourceTree on my computer (Windows 7), there was a problem with the first start. The program's pop-up window is empty and there is no way to log into your account. How to solve this problem?
Hi Dmitriy, this issue was reported in our bug tracker at SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:
From a working install collect the accounts.json and passwd files.
Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.
Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.
For the futurenote that if you do a search within the Atlassian Community first you might be able to find the solution to your problem much faster, as it might have already been asked by some other users :)
Let us know if you need any further assistance!
Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...
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