cannot start sourcetree gui

[dimitrispaolo]

Hi everyone, I cannot start the sourcetree GUI. As you can see in the attached screenshots, I can only manage to see the window borders.

I've already uninstalled and re-installed the sw downloading the last version available, but I still can't fix this.

Thanks to anyone willing to help! 

[Ana Retamal]

Hi Dimitris, welcome to the Community!

We'll need more information to help you troubleshoot this issue and find out why Sourcetree is not starting up. Can you share the following?:

- Which Sourcetree version are you trying to install?

- Which OS do you have?

- Follow Wiping Sourcetree preferences and try to reinstall it again (download here). Does it work this time?

Let us know,

Ana

[dimitrispaolo]

Hi Ana, thanks for the hints!

Unfortunately the preference wiping didn't work out.

The OS is windows 10 pro and the sourcetree version is 3.1.3

Thanks again,

Dimitris