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Verification button doesn't work in verific

Deleted user Jul 05, 2018

When I got to the verification step where you send me an email. the email received has a verification button. I click on it and it launches my web browser and displays a  string:


{"account_id":"THEACCOUNTID","name":"MY NAME","email":"MY@COMPANY.NET","picture":""}


(I have obscured the specific data related to me.)


But nothing happens.
How do I get this to verify?


I'm running this on a mac running 10.13.4 (High Sierra)

I'm tried using chrome and safari

2 answers

0 votes
Deleted user Jul 16, 2018

I haven't seen a response yet. Can someone help me with this

0 votes
Ana Retamal Atlassian Team Jul 06, 2018

Hi Stephen! How do you arrive to that verification button? Can you send us a screenshot of the steps you're following and the result in the browser?

Can you also clean the cache in your browser and try again?

Let us know how it goes!

Best regards,


Deleted user Jul 09, 2018

during the signup phase I got the following Screen Shot 1.png

Then I got the following email

Screen Shot 2.pngThen when I click on the verify button I get what I described earlier.

Deleted user Jul 18, 2018

I have not heard any response to this. Can someone help me?

Deleted user Jul 18, 2018

 I have gotten past this problem. Appears to have been a problem on your side.

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