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Valid password doesn't work in SourceTree client

Dan Gehlhaar
Dan Gehlhaar May 15, 2018

I cannot authenticate in the SourceTree client (2.4.8.0; I cannot install later version due to .NET issues) using a valid Atlassian email and password pair. I can log into the web site just fine using the same credentials. Any help? I filed a bug report but it has gone unanswered.

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Ana Retamal
Ana Retamal Atlassian Team May 16, 2018

Hi Dan, welcome to the Atlassian Community :)

What kind of error do you get? Can you send us a screenshot?

Also, can you have a look at the logs and let us know if you find some more info there? You can find them at Sourcetree logfile location.

Cheers,

Ana

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Dan Gehlhaar
Dan Gehlhaar May 16, 2018

Thanks for the detailed reply. The log file reports the following error on each authentication attempt: "ERROR [2018-05-16 09:47:44,616] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied"

Apparently there is a problem with the squirrels?

I have attached a screenshot, it is not particularly insightful.Atlassian.jpg

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