Unable to launch Source tree after installation in windows7

Jayanth I'm New Here Aug 29, 2017

Hi,

Source tree crashed immediately after launching it.

Below is the error from the log C:\Users\jb\AppData\Local\Atlassian\SourceTree\sourcetree.log

I have already have git in my PC (having portable version & also installed).

After launching, i have tried point to git with portable version and also the insatlled location. But both failed with the same error below.

Any idea sbout what  is causing the below error ?

ERROR [2017-08-29 14:31:24,426] [1] [SourceTree.Analytics.Crash.BugSplat.CrashAnalyticsService] [DispatcherUnhandledExceptionHandler] - DispatcherUnhandledExceptionHandler for [SourceTree, 2.1.2.5] called with [System.Windows.Threading.Dispatcher, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs]
System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile)
at SourceTree.MainWindow.OnContentRendered(EventArgs e)
at System.Windows.Window.PostContentRenderedb__4(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

1 answer

0 votes
Mike Corsaro Atlassian Team Aug 29, 2017

Hello! Could you try running Sourcetree as an Admin? It looks like it's crashing when trying to start the SSH agent.

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

227 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot