Unable to launch Source tree after installation in windows7


Source tree crashed immediately after launching it.

Below is the error from the log C:\Users\jb\AppData\Local\Atlassian\SourceTree\sourcetree.log

I have already have git in my PC (having portable version & also installed).

After launching, i have tried point to git with portable version and also the insatlled location. But both failed with the same error below.

Any idea sbout what  is causing the below error ?

ERROR [2017-08-29 14:31:24,426] [1] [SourceTree.Analytics.Crash.BugSplat.CrashAnalyticsService] [DispatcherUnhandledExceptionHandler] - DispatcherUnhandledExceptionHandler for [SourceTree,] called with [System.Windows.Threading.Dispatcher, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs]
System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile)
at SourceTree.MainWindow.OnContentRendered(EventArgs e)
at System.Windows.Window.PostContentRenderedb__4(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

1 answer

0 votes
Mike Corsaro Atlassian Team Aug 29, 2017

Hello! Could you try running Sourcetree as an Admin? It looks like it's crashing when trying to start the SSH agent.

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