Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree has stopped working

I find below in sourcetree.log file.

2019-05-23T11:13:10: no configuration section <common/logging> found - suppressing logging output
ERROR [2019-05-23 11:13:16,820] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-05-23 11:15:50,303] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!

3 answers

0 votes
bgannin Atlassian Team Jun 05, 2019

Hi @Bruce Zhang,

Those are harmless debug logs and we are aware of the change. It does not impact the usage of the app.


Brian Ganninger
Principal Developer, Sourcetree

Hi Brian,


My OS is Windows 7. I have to click "Close the program". So I cannot start and use sourcetree program. Please help it.






bgannin Atlassian Team Jun 05, 2019

That's unrelated to the log messages AFAIK. That's a hang and needs to be further triaged.

Hi Brian,


I installed sourcetree 2.6.10 in Nov. 2018 and I can run it. And I don't use sourcetree for several months.


I cannot start and use sourcetree from May 2019. And I installed sourcetree 3.1.2. It still cannot start.





Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,390 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you