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Sourcetree has stopped working

Bruce Zhang
Bruce Zhang May 23, 2019

I find below in sourcetree.log file.

2019-05-23T11:13:10: no configuration section <common/logging> found - suppressing logging output
ERROR [2019-05-23 11:13:16,820] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-05-23 11:15:50,303] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!

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Bruce Zhang
Bruce Zhang Jun 05, 2019

Hi Brian,

 

I installed sourcetree 2.6.10 in Nov. 2018 and I can run it. And I don't use sourcetree for several months.

 

I cannot start and use sourcetree from May 2019. And I installed sourcetree 3.1.2. It still cannot start.

 

Thanks,

 

Bruce

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Bruce Zhang
Bruce Zhang Jun 05, 2019

Hi Brian,

 

My OS is Windows 7. I have to click "Close the program". So I cannot start and use sourcetree program. Please help it.

 

Capture.JPG

Thanks,

 

Bruce

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bgannin
bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 05, 2019

That's unrelated to the log messages AFAIK. That's a hang and needs to be further triaged.

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bgannin
bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 05, 2019

Hi @Bruce Zhang,

Those are harmless debug logs and we are aware of the change. It does not impact the usage of the app.

Cheers,

Brian Ganninger
Principal Developer, Sourcetree

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