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Sourcetree has stopped working

I find below in sourcetree.log file.

2019-05-23T11:13:10: no configuration section <common/logging> found - suppressing logging output
ERROR [2019-05-23 11:13:16,820] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-05-23 11:15:50,303] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!

3 answers

0 votes
bgannin Atlassian Team Jun 05, 2019

Hi @Bruce Zhang,

Those are harmless debug logs and we are aware of the change. It does not impact the usage of the app.

Cheers,

Brian Ganninger
Principal Developer, Sourcetree

Hi Brian,

 

My OS is Windows 7. I have to click "Close the program". So I cannot start and use sourcetree program. Please help it.

 

Capture.JPG

Thanks,

 

Bruce

bgannin Atlassian Team Jun 05, 2019

That's unrelated to the log messages AFAIK. That's a hang and needs to be further triaged.

Hi Brian,

 

I installed sourcetree 2.6.10 in Nov. 2018 and I can run it. And I don't use sourcetree for several months.

 

I cannot start and use sourcetree from May 2019. And I installed sourcetree 3.1.2. It still cannot start.

 

Thanks,

 

Bruce

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