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Sourcetree crashes multiple times a day

kevindeedavis March 15, 2018

Why does your app keep crashing since updating to 2.7.1? My entire team experiences 3-4 crashes a day. Should we just reinstall an earlier version and then be more cautious about updating in the future?

1 answer

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bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2018

Please file a ticket with the crash logs at https://jira.atlassian.com/browse/SRCTREE for us to review. Reinstalling an older version is always an option and why we provide them in case someone encounters a problem. That said, "being more cautious" isn't helpful because it will lead to missing out on security fixes, usability and reliability fixes, performance improvements, and new features. 

Brian Ganninger
Senior Mac Developer, Sourcetree

kevindeedavis March 15, 2018

Yeah, but if the app doesn't work how does "security fixes, usability and reliability fixes, performance improvements, and new features" help us?

kevindeedavis March 15, 2018

How do I get the crash log files?

kevindeedavis March 15, 2018

Just wait for it to crash again?

bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2018

Applications -> Console is the source of truth for all logging, including Sourcetree's crash log files.

bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2018

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