SourceTree stops on 'Use an existing account'

[Deleted user]

After downloading the latest SourceTree and trying to install it, SourceTree will display a blank window and not display anything after a long time at 'Use an existing account'.   I have to kill this and attempt to delete all files associated with %LOCALAPPDATA% under SourceTree but this does nothing for the install it still displays a blank screen.  I attempted to run an old version (1.9) but i will not allow me to and still attempts to install the newest version which brings me back to the blank screen.  Any ideas of how to solve this ?  Thanks.

[rajpalmajoka]

Below trick works for me :)

• Lower IE security:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

      After logging in, follow steps 1-5, but reset the setting back to the previous option."

[Andrew Sparks]

Thanks, that worked for me.

[Pravin GPIT]

I also try windows 10 machine still not working

[Mikael Sandberg]

@Pravin GPIT As mentioned above, you need to figure out why IE cannot access https://id.atlassian.com. Also have a look at SRCTREEWIN-7910 which is linked in the issue I mentioned above. It has some workarounds that may work for you.

[Pravin GPIT]

My machine is Windows 7 with IE 11.

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again           these steps is not working in my machine 

[Deleted user]

Found the answer myself:

https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924/jump-to/first-unread-message

[Ali Raza]

but this not helped me to solve same issue

??? any more solution???

[Mikael Sandberg]

@Ali Raza What IE version are you on? You need to be on a supported version, I would upgrade to IE 11 if you do not already have that installed.

[Deleted user]

My machine is Windows 7 with IE 11.

[Mikael Sandberg]

Your best bet is trying to figure out why IE is blocking https://id.atlassian.com. There is also an issue logged for it, SRCTREEWIN-7949, check it out and also add yourself as a watcher in case there is a workaround or a fix for it.