Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SourceTree installation Windows - Unable To Extract / Download Failed

Hi, I am trying to install SourceTree, and only end up getting errors. Running the SourceTreeSetup- at first \PortableGCMSt.7z fails to load with a port 443 timeout, then after the Install splash screen once you sign up & so forth in the Install Tools gets stuck and   "Git Credential Manager", "Git" and so forth downloads fail again with port 443 timeouts. Is the down or is the matter with my SSH? 

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

NOTE: this is Amazon's IP, so it is quite possible to have been blocked as a spam IP, in that case, is there an alternate source to get a full package?


1 answer

1 accepted

0 votes
Answer accepted

Well, answering myself: "known bug"

If you are behind a proxy, SourceTree fails to make the downloads from

An alternative workaround is to stick with the install until this gets fixed:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,108 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you