SourceTree hangs on startup

[Aaron Wright]

Whenever I startup SourceTree it just hangs. All I get is a white window with a title bar. After some time it becomes unresponsive. I'm using Windows 10. I've uninstall and reinstalled SourceTree several times, but nothing changes.

This is such a vague problem, that my question is really, how can I start to debug SourceTree so I can at least figure out where to start looking?

[Aaron Wright · Accepted solution]

Turns out I needed to uninstall and then delete the %LOCALAPPDATA%\Atlassian folder. Then, after reinstalling, SourceTree was much happier. So something in that folder was holding it up.

[Tom André Vibeto]

Logfile is at ${LOCALAPPDATA}\Atlassian\SourceTree\sourcetree-details.log , and contains nothing. Hows yours?

I'm having trouble opening Sourcetree after i updated to version 1.6.23, and is also using Win10. But i don't even get a white window. I will try to downgrade.

[Aaron Wright]

Thanks for pointing me at the right folder. Just needed to delete it.

[Dan Puza]

Sourcetree started hanging for me at the startup splash screen today.  This was the fix, to delete the Atlassian folder and reinstall.

[Dan Puza]

Uninstalling alone didn't work without also deleting the folder.  Until deleting it, the install program hanged the same way at the splash screen.

[Joe Miglietta]

Application freezes when a connection to BitBucket host can not be established.

[Wolfgang Kaiser]

Same thing happend to my 'Source Tree', hangs every time on startup.  Using the latest release (can't tell which release it is since the app always hangs).  deleted %LOCALAPPDATA%\Atlassian however, the app (after reinstall) still hangs after i re-added my repos.  Turns out deleting %LOCALAPPDATA%\Atlassian will remove all app settings (repos etc).  i will try going back to a really old version (that i know worked) and if that doesn't work i will look for some other tool, this is a bit too disruptive for me.