SourceTree does not start after hard shutdown (sudden power off).

My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).

I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.

I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior.

 

2 answers

1 accepted

I found that the file

 

\Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config

was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).

 

I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.

 

0 votes

I also tried copying an old user.config but it just kept being corrupted.

Deleting the: 

\Users\<username>AppData\Local\Atlassian

 directory and reinstalling lost me all the settings but at least it worked!

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