It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SourceTree does not start after hard shutdown (sudden power off).

My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).

I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.

I did a complete uninstall and install with the latest SourceTree with no change in behavior.


2 answers

1 accepted

0 votes
Answer accepted

I found that the file



was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).


I copied the user.config file from the sibling directory. I've lost some settings but SourceTree is working again.


I also tried copying an old user.config but it just kept being corrupted.

Deleting the: 


 directory and reinstalling lost me all the settings but at least it worked!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,895 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you