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SourceTree Not Responding

Frank Lichtlin
Frank Lichtlin Sep 20, 2017

We are having issues with the most recent version of SourceTree on Windows 2012R2 server.

 

It keeps freezing up and NOT RESPONDING without even giving it a task. Just by starting the program.  It is consuming CPU and RAM.

Any suggestions?

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Reto Bättig
Reto Bättig Oct 26, 2018

Same here Windows 10, latest version. SourceTree installed from scratch, just keeps freezing. Even after no and installing the latest 2.x version - just won't work. 

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somethingblue
somethingblue Atlassian Team Sep 20, 2017

Hi Frank,

  • Are you receiving any specific error messages in the UI such as "fetching older commits...?"
  • Do you see any memory errors in the logs?
  • Does restarting SourceTree resolve the issue?

If you do get a "fetching older commits..." error try the following:

Go to Tools -> Options -> General Tab and set Log rows to fetch per load to 0.

Take a look at the SourceTree logs and see if there are any additional errors that may help identify what's going on and we'll go from there.

Cheers,

Branden

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