Source tree login issue

I am getting below error message when trying to login to source tree. 'We've encountered a problem. Please try again in a few minutes'.

I have already retried many times. I am able to login to jira with the same credintials. What could be the issue

1 answer

0 votes

Hi Kounjoor, are you also able to log o https://id.atlassian.com/ with the same credentials? If so, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings. This worked for other users that were experiencing the same issue.

If you're still unable to log in, let us know which version of SourceTree and OS are you using so we can continue helping you.

Cheers!

Ana

HI Ana,  The solution didn't work out. Still i am facing the issue. MY OS is windows 7 and source tree is 1.9

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

848 views 3 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you