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Source tree login issue

KOUNJOOR SUBRAMANYA ADIGA
KOUNJOOR SUBRAMANYA ADIGA Sep 07, 2017

I am getting below error message when trying to login to source tree. 'We've encountered a problem. Please try again in a few minutes'.

I have already retried many times. I am able to login to jira with the same credintials. What could be the issue

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Ana Retamal Ortiz
Ana Retamal Ortiz Atlassian Team Sep 07, 2017

Hi Kounjoor, are you also able to log o https://id.atlassian.com/ with the same credentials? If so, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings. This worked for other users that were experiencing the same issue.

If you're still unable to log in, let us know which version of SourceTree and OS are you using so we can continue helping you.

Cheers!

Ana

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KOUNJOOR SUBRAMANYA ADIGA
KOUNJOOR SUBRAMANYA ADIGA Sep 11, 2017

HI Ana,  The solution didn't work out. Still i am facing the issue. MY OS is windows 7 and source tree is 1.9

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