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Source tree login issue

K_S_Adiga
I'm New Here
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September 7, 2017

I am getting below error message when trying to login to source tree. 'We've encountered a problem. Please try again in a few minutes'.

I have already retried many times. I am able to login to jira with the same credintials. What could be the issue

1 answer

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 7, 2017

Hi Kounjoor, are you also able to log o https://id.atlassian.com/ with the same credentials? If so, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings. This worked for other users that were experiencing the same issue.

If you're still unable to log in, let us know which version of SourceTree and OS are you using so we can continue helping you.

Cheers!

Ana

K_S_Adiga
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 11, 2017

HI Ana,  The solution didn't work out. Still i am facing the issue. MY OS is windows 7 and source tree is 1.9

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