Source Tree failing to install and run Edited

Hi,

I had previously been running Source Tree for years. When the v2 installer came up, I installed it, and left v1.9 on my machine. It worked for a while, but now for no obvious reason, neither version will run.

I uninstalled both and tried a fresh install of both versions. Neither have worked. The v2 installer just errors on install and produces logs. v1.9 goes through the wizard, installs, but errors when I run it. I have tried deleting prefs files, repairing .net installations, using ccleaner and all other suggestions, but to no avail.

I'm on Win7 Pro 64. 

When I try to launch v2 (although it says it failed to install, there is a shortcut in my start menu that appears to try to laumch something), I get these errors in Event Viewer: 

Update.exe_Update 
   1.4.3.0 
   57ab6f1a 
   KERNELBASE.dll 
   6.1.7601.23807 
   5915f98e 
   e0434352 
   0000c54f 
   189c 
   01d2f1d36628a036 
   C:\Users\Pete\AppData\Local\SquirrelTemp\Update.exe 
   C:\Windows\syswow64\KERNELBASE.dll 
   a7063b56-5dc6-11e7-a4ff-74d02b93217d 

and:

 Application: Update.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.COMException at MS.Win32.Penimc.UnsafeNativeMethods.CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef) at MS.Win32.Penimc.UnsafeNativeMethods.CreatePimcManager() at MS.Win32.Penimc.UnsafeNativeMethods..cctor() Exception Info: System.TypeInitializationException at MS.Win32.Penimc.UnsafeNativeMethods.CreateResetEvent(IntPtr ByRef) at System.Windows.Input.PenThreadWorker..ctor() at System.Windows.Input.PenThreadPool.GetPenThreadForPenContextHelper(System.Windows.Input.PenContext) at System.Windows.Input.PenThreadPool.GetPenThreadForPenContext(System.Windows.Input.PenContext) at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTabletsImpl() at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTablets() at System.Windows.Input.StylusWisp.WispTabletDeviceCollection..ctor() at System.Windows.Input.StylusWisp.WispLogic.get_WispTabletDevices() at System.Windows.Input.StylusWisp.WispLogic.RegisterHwndForInput(System.Windows.Input.InputManager, System.Windows.PresentationSource) at System.Windows.Interop.HwndStylusInputProvider..ctor(System.Windows.Interop.HwndSource) at System.Windows.Interop.HwndSource.Initialize(System.Windows.Interop.HwndSourceParameters) at System.Windows.Window.CreateSourceWindow(Boolean) at System.Windows.Window.CreateSourceWindowDuringShow() at System.Windows.Window.SafeCreateWindowDuringShow() at System.Windows.Window.ShowHelper(System.Object) at System.Windows.Window.Show() at Squirrel.Update.AnimatedGifWindow+<>c__DisplayClass1_0.<ShowWindow>b__0() at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()

Squirrel.log says:

2017-06-30 20:12:51> Program: Starting Squirrel Updater: --install .
2017-06-30 20:12:51> Program: Starting install, writing to C:\Users\Pete\AppData\Local\SquirrelTemp
2017-06-30 20:12:51> Program: About to install to: C:\Users\Pete\AppData\Local\SourceTree
2017-06-30 20:12:51> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Pete\AppData\Local\SourceTree\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2017-06-30 20:12:51> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Pete\AppData\Local\SourceTree\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2017-06-30 20:12:51> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Pete\AppData\Local\SquirrelTemp
2017-06-30 20:12:51> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2017-06-30 20:12:51> ApplyReleasesImpl: Writing files to app directory: C:\Users\Pete\AppData\Local\SourceTree\app-2.1.2.5
2017-06-30 20:12:52> ApplyReleasesImpl: Squirrel Enabled Apps: []
2017-06-30 20:12:52> ApplyReleasesImpl: No apps are marked as Squirrel-aware! Going to run them all
2017-06-30 20:12:52> ApplyReleasesImpl: About to create shortcuts for SourceTree.exe, rootAppDir C:\Users\Pete\AppData\Local\SourceTree
2017-06-30 20:12:52> ApplyReleasesImpl: Creating shortcut for SourceTree.exe => C:\Users\Pete\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Atlassian\SourceTree.lnk
2017-06-30 20:12:52> ApplyReleasesImpl: About to save shortcut: C:\Users\Pete\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Atlassian\SourceTree.lnk (target C:\Users\Pete\AppData\Local\SourceTree\Update.exe, workingDir C:\Users\Pete\AppData\Local\SourceTree\app-2.1.2.5, args --processStart "SourceTree.exe")
2017-06-30 20:12:53> ApplyReleasesImpl: Creating shortcut for SourceTree.exe => C:\Users\Pete\Desktop\SourceTree.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: About to save shortcut: C:\Users\Pete\Desktop\SourceTree.lnk (target C:\Users\Pete\AppData\Local\SourceTree\Update.exe, workingDir C:\Users\Pete\AppData\Local\SourceTree\app-2.1.2.5, args --processStart "SourceTree.exe")
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Adobe Fireworks CS6.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Starting fixPinnedExecutables
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Adobe Fireworks CS6.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk
2017-06-30 20:12:53> ApplyReleasesImpl: Fixing up tray icons
2017-06-30 20:12:53> ApplyReleasesImpl: cleanDeadVersions: for version 2.1.2.5
2017-06-30 20:12:53> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-2.1.2.5

Any ideas anyone? I've wasted hours on this! Thanks.

2 answers

1 accepted

Fixed! I uninstalled .net framework 4.7, then ran windows update to reinstall the recommended .net components (but NOT 4.7), and now Source Tree v2 works.

Seems other people have had this problem https://community.atlassian.com/t5/SourceTree-questions/Can-t-re-install-SourceTree/qaq-p/598270

yeah thats a great solution uninstall your new .Net
Better uninstall SourceTree than install gitkraken.

Hi, I'm having the same problem but I already have de .net framework 4.7 and the issue persists. Any ideas?

Hi Ariel, try uninstalling .net 4.7 - this worked for me! Good luck.

I see this is open since July, they dont want to fix this problem, then I keep away from Atlassian.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 11, 2018 in Sourcetree

Tip from the team: debugging Sourcetree

Supported Platforms macOS Windows If you're reading this and it's not just educational… we know you're unhappy right now and apologize for that   We're dedicated to improving yo...

702 views 10 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you