Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Source Tree close immediately after open. sourcetree.log shows "Failed to list projects for user"


Im new to sourcetree. Just installed few weeks back and it was working normally, but now i cannot open it anymore. The sourcetree.log show message below : 


ERROR [2020-07-28 15:19:10,056] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list projects for user []


Could it be related to personal access token? The token i created before is expired.


I tried to do a fresh installation follow this post but it is still the same.

1 answer

0- make sure your atlasian account is working  

1- Uninstall Sourcetree
2- Remove/rename the following folders:
3- Install Sourcetree (skip mercurial, connect to bitbucket)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,144 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you