can you please help me resolve this issue?
Are you using a Mac or PC?
In many instances when I've uninstalled a program there were files remaining that did not get deleted and you'll need to find those files and remove them.
One specific file that often causes this issue is the preferences file. There is a knowledge base article titled How to Wipe SourceTree Preferences. Go through that knowledge base article and delete any folders/files related to SourceTree and retry the install.
Hi! It could be that the uninstall hasn't cleared all the registry settings. You can go to Control Panel > Programs > Programs and Features and make sure the older SourceTree versions are removed, then reboot your system to make sure the uninstall is complete.
If you want to give it another go, you can also try a clean install following the steps:
If after this you're still having trouble, please send us a screenshot and let us have a look at the logs.
Sourcetree uses IE for the authentication, regardless of which browser you normally use so we'll need you to confirm that the settings in Internet Explorer are correct so be can identify if this is causing the issue or not.
If after this it still fails, let us have a look at the logs.
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