The first thing we'll need to know is if you're able to clone from the terminal, as that will give us more information as in where is the problem coming from. If you're also getting errors in the terminal, there's something wrong in the connection with Bitbucket. If the terminal works ok, then there must be an issue between Sourcetree and Bitbucket
If it still persists, one of the reasons for it could be a network issue. Is there any chance you could try a different network?
Please let us know the results to the above steps so we can continue helping you!
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events