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Downloading sourcetree has an issue connecting to https://common-admin-cdn.atlassian.com/ Edited

I tried installing sourcetree on one of the new machines.(We have it installed and up and running on many machines in our company from several days) and facing issue while connecting to existing account or creating a new one( See below screen shot). I tried to ping the same url from my phone and home network and it says access denied.

source tre1.png

 

 

source tre.png

3 answers

0 votes
Mike Corsaro Atlassian Team Mar 23, 2018

Hello! This is a problem with our identity provider. I'll ping them and see if there's any issues. Thanks!

Thank you. Please let me know once the issue is resolved

Hi Mike, any update?

0 votes
bgannin Atlassian Team Mar 23, 2018

Hi,

In your screenshot you appear to have connected to the server itself, not the complete URL specified on the error page in your second screenshot. What happens when you try that full one instead of attempting to access to the root of the server?

Brian Ganninger
Senior Mac Developer, Sourcetree

bgannin Atlassian Team Mar 23, 2018

The second screenshot typically indicates a network restriction imposed by an administrator about loading JS.

I get the same error as the one when connecting to the server which is access denied. I get the same error from my phone and home network so it is not something related to network restriction

 

Url: https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.4.27

Error:

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>9D811F1E746728BA</RequestId><HostId>4mrC7hc9AHsQ9oRv9INzrLRFBECW48FUYbSIyDZlZ7RS4N1EjJh4UFcTwjp4Zz+ePeBVaGnF+Vc=</HostId></Error>

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