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Credential Authentication Issues - Cannot Push or Pull Edited

I cannot push or pull since Sourcetree updated last week.

  • Paid 10 user plan
  • Mac Sourcetree Current Version
  • All Repos are in Bitbucket

Error on Pull if I am Logged in to

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree fetch origin

remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

fatal: Authentication failed for 'repo.git'


Error on pull if I am NOT logged in to

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree fetch origin

remote: Too many invalid password attempts. Try logging in through the website with your password.

fatal: unable to access 'repo.git/': The requested URL returned error: 403

Completed with errors, see above


If I try to Refresh Remote I get these errors:

Screen Shot 2018-04-03 at 2.32.36 PM.png

bitbucket error.png


However, if I check, my account indicates I am using Oauth:

Screen Shot 2018-04-03 at 2.25.47 PM.png


I tried re-saving my username as was suggested elsewhere as well as clearing cache and using both Chrome and Safari.

I am reluctant to change my username as is suggested as it would change the URL of all of my (dozens) of Repos as far as I understand.



1 answer

0 votes

Hi! Have you tried performing the same operations from the command line? Are you getting the same errors?

If you're also getting errors when you use the command line, it means there's an issue with the authentication. Otherwise, the issue is between Sourcetree and Bitbucket. If so, 

can you confirm your credentials have been correctly added in Sourcetree? You can do so following the steps at Connect your Bitbucket account.

Regarding your last comment, where does it say to change your username? I've seen changing the password as a recommended method sometimes, but I don't think changing the username has been recommended. 

Best regards!


 I tried a git pull from the command line and received the response

Not a git repository (or any of the parent directories): .git

The .sourcetreeconfig file shows the correct username

The correct baseurl

This happens with any of my repositories...

I really have to find an answer for this issue. Can you assist?

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