Can't sign in when installing SourceTree

Hello.

I recently wanted to install latest SourceTree for Windows.

So I downloaded 2.1.1 version for Windows (I have Windows 7) and installed it. Problem is - I can't sign in. 

Retyped the password at least 10 times. It is valid, I'm signed in on multiple other devices.

Can you help?

2 answers

0 votes

Hi Gleb, can you check if you're able to access id.atlassian.com using the same credentials? If you can, then open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings and check Delete personal settings. This seemed to work for other users that had a similar issue.

If you're still unable to sign in, please send us a screenshot so we can see where are you stuck.

Cheers!

Ana

Gleb did this fix your issue? I'm having the same issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

841 views 3 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you