Can't log in to SourceTree

I can't login to SourceTree with my Atlassian Account on Windows. But i've tried on macOS and it works. I did not understand this situation.

1 answer

0 vote

Hi Burak! Sourcetree for Windows relays on Internet Explorer for logging in, can you check you have an updated version of IE?

If you're still having trouble to log in, can you be more specific about the error you're getting and send us a screenshot so we can get a better idea of what's happening? Remember to tell us also which version of Sourcetree are you using.

Cheers!

Ana 

Hi Ana,

First of all thanks for the answer. Version number is 2.3.5.0 so it's latest version of Sourcetree.

The computer that i've tried is my job computer. I can't go into internet explorer settings. When i click continue it's stuck at the screen below. I guess I need to try it on my personal computer. When I try, I will report it here. 

Thanks Ana. 

           Capture.JPG

For that issue I'm afraid it will be necessary to change something in Internet Explorer:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if you need anything else!

Regards,

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

647 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you