Can't install sourcetree

downloaded your installer for sourcetree and when I try to open it i get an error that says windows cannot open the file. I scoured the internet and cannot fid any answers. I need this program for my current class in school. I opened your website, clicked download for windows. I did not change anything, not the name of the file or nothing. When it was completed I tried to install it and I get that error. When I choose the internet it brings up nothing that helps. When I choose on my computer, again nothing helps. I need this resolved ASAP. Please help me.

1 answer

0 votes

Hi Vincent! You said you downloaded it on Windows, are you using Internet Explorer by any chance? We've seen cases were IE changes the name of the file (including the extension) and as a result, Windows can not execute it properly. The file you download should be a .exe. 

Can you try using a different browser, like Chrome or Firefox for example, and let us know if you could proceed with the installation? :)

Regards,

Ana

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

227 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot