Can't install SourceTree due to login problems

When i executed the SourceTreeSetup-2.4.7.0.exe, I accepted the license agreement and created an atlassian account. After that i clicked the button to use an existing account, but the log in field stayed empty. I already unistalled it, installed it again and created a new account with an other email address but nothing worked. The log-in window always stays empty.error.JPG

1 answer

This widget could not be displayed.

Hi Eva! Make sure you have updated Internet Explorer to the latest version (Sourcetree relies on Internet Explorer for the authentication).

After that you might need to turn off compatibility mode in IE. If after that you're still having the same issue you can try the following workaroud:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Hope that helps!

Ana

Suggest an answer

Log in or Sign up to answer
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

872 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you