Can't Log In with an existing account (invalid email)

Whatever you write in the 'Log in to your account box' it always return a 'Please enter an email address', please let me know how to proceed. This is the latest version.Screen Shot 2017-09-26 at 14.57.00.png

13 answers

1 vote

Hi Miguel, I've informed the team about this issue and we'll come back to you as soon as we have an update. In the meantime, can you let us know if you're using the Windows or the Mac version?

Keep you posted!


I am on  a Mac. Version 2.6.3 

1 vote

I'm having the same issue... doesn't like my email address... I double checked my email and I'm able to login on the website. On mac, version 2.6.3.

Same here.

Mac OSX El Capitan v.10.11.6

Sourcetree 2.6.3

1 vote

Same issue here. I have iOS 10.10.3, the latest ST 2.5.3 requires iOS 10.11 so I got ST 2.4.1 and getting the "Please enter email address" message on install. Also tried 2.3.2, same thing.

Same here, OS X El Capitan 10.11.6 (New (first time) SourceTree 2.3.2 & 2.6.3a installation (if it matters))

Same here...

I even tried to install the previous version.. It worked ... then I upgraded  (thinking it wouldn't ask for credentials as I was already logged in) and I and I got the same screen where you can't go past the email address....

0 vote

Same Problem (Source Tree v2.6.3a and Mac OSX 10.11.6).  Would love to have a solution to this.

0 vote
Rod Burke I'm New Here Oct 14, 2017

Me too - OSX v 10.11.6


0 vote

same here. osx 10.11.6

0 vote
Rod Burke I'm New Here Oct 17, 2017

it's a known bug. "highest prioity" !!

0 vote

Same for me. osx 10.11.6

Update: Seems to be working now

It works for me now, it was probably a bad integration 

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

274 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot