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Can't Log In with an existing account (invalid email)

Whatever you write in the 'Log in to your account box' it always return a 'Please enter an email address', please let me know how to proceed. This is the latest version.Screen Shot 2017-09-26 at 14.57.00.png

13 answers

1 vote
Ana Retamal Atlassian Team Sep 26, 2017

Hi Miguel, I've informed the team about this issue and we'll come back to you as soon as we have an update. In the meantime, can you let us know if you're using the Windows or the Mac version?

Keep you posted!


I am on  a Mac. Version 2.6.3 

I'm having the same issue... doesn't like my email address... I double checked my email and I'm able to login on the website. On mac, version 2.6.3.

1 vote

Same here.

Mac OSX El Capitan v.10.11.6

Sourcetree 2.6.3

Same issue here. I have iOS 10.10.3, the latest ST 2.5.3 requires iOS 10.11 so I got ST 2.4.1 and getting the "Please enter email address" message on install. Also tried 2.3.2, same thing.

Same here, OS X El Capitan 10.11.6 (New (first time) SourceTree 2.3.2 & 2.6.3a installation (if it matters))

I even tried to install the previous version.. It worked ... then I upgraded  (thinking it wouldn't ask for credentials as I was already logged in) and I and I got the same screen where you can't go past the email address....

Same Problem (Source Tree v2.6.3a and Mac OSX 10.11.6).  Would love to have a solution to this.

Me too - OSX v 10.11.6


same here. osx 10.11.6

it's a known bug. "highest prioity" !!

Same for me. osx 10.11.6

Update: Seems to be working now

It works for me now, it was probably a bad integration 

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