Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,667
Community Members
 
Community Events
165
Community Groups

Can't Install Mac App

I can't install the app on my new mac. When I do it's not even asking for my credentials and is logging me in, but the installation wizard just sits on the registration complete page saying that I am logged in. The continue button does nothing. All I can do is quit the app.

I have tried removing and reinstalling the app and it still doesn't work.

2 answers

1 accepted

0 votes
Answer accepted

I was finally able to solve this by trial and error. The wizard was pre-launching on the confirmation screen with the "I accept terms" pre-checked, but the continue button not enabled so I would have to uncheck and recheck the box to be able to hit the continue button. Then I would hit continue and it would hang after finding my account. I found that if I unchecked the acceptance and exited and then came back in and unchecked and rechecked the acceptance it finally worked. There's a bad bug in this process somewhere and there is no apparent way to wipe previous settings.

1 vote
Mohamed Adel Community Leader Aug 19, 2018

Hi Brad, 

Did you try to search for SoruceTree's saved credential inside "Mac keychain access" and remove them if exist?

 

Thanks

Adel

There is nothing stored in my keychain under either "sourcetree" or "atlassian"

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

62,040 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you