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Authentication problem

Dear,

I'm having authentication problem with my Bitbucket account when I do pull/push from SourceTree. I get the messages below. If I disconnect from JIRA and then log in again or if I remove the account from SourceTree and put back the same account it's working for a while. But after few hours I have the same problem. Could you please help me with these? I have the last version of SourceTree installed.

Thanks,

Fabio Gagno

 Screen Shot 2018-03-29 at 4.47.53 pm.pngScreen Shot 2018-04-09 at 1.09.14 pm.png

 

2 answers

0 votes
Manju Atlassian Team Apr 10, 2018

Can you please confirm the version and build number? 2.7.2 (167) is the latest and if you aren't on that, I would recommend you to update and try in the latest version. If you still see this issue in the latest version, please revert back with details of account configuration including authentication type and protocol used. 

Thanks,
Manjunath
Sourcetree Mac developer

Just replied below.

hi, thanks for your reply. My build number is 2.7.1 (159), just downloaded from  sourcetree website, can not find the 2.7.2 (167). Is it a beta version?

Thanks

Manju Atlassian Team Apr 11, 2018

No, this is not a beta version. We are rolling out this to all users over a period of time. This is the latest version and will be updated on the website when the update is available to 100% of users.

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