It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Authentication problem


I'm having authentication problem with my Bitbucket account when I do pull/push from SourceTree. I get the messages below. If I disconnect from JIRA and then log in again or if I remove the account from SourceTree and put back the same account it's working for a while. But after few hours I have the same problem. Could you please help me with these? I have the last version of SourceTree installed.


Fabio Gagno

 Screen Shot 2018-03-29 at 4.47.53 pm.pngScreen Shot 2018-04-09 at 1.09.14 pm.png


2 answers

0 votes
Manju Atlassian Team Apr 10, 2018

Can you please confirm the version and build number? 2.7.2 (167) is the latest and if you aren't on that, I would recommend you to update and try in the latest version. If you still see this issue in the latest version, please revert back with details of account configuration including authentication type and protocol used. 

Sourcetree Mac developer

Just replied below.

hi, thanks for your reply. My build number is 2.7.1 (159), just downloaded from  sourcetree website, can not find the 2.7.2 (167). Is it a beta version?


Manju Atlassian Team Apr 11, 2018

No, this is not a beta version. We are rolling out this to all users over a period of time. This is the latest version and will be updated on the website when the update is available to 100% of users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,917 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you