where is service desk

We are using Jira as bug management system, and i'm the head of support and want to see if Jira can function as a CRM system for the support team. couldn't find the support module\ area to check it.
can you please assist?

1 answer

Hi Itamar,

Do you have JIRA Service Desk installed?

If you do have JIRA Service Desk installed, did you create a Service Desk project?

JSD.png

where do i find this screen "create project"? i have the button projects in the bar on the left, but there are 2 projects there without an option to create one. is it possible i am restricted to create one? or do we not have this option in my company?

how can i see if i have JIRA Service Desk installed?

thanks for replying

You can find the "create project" menu by clicking on "Projects" in the menu bar at the top. Then select "Create Project". If you do not have this option, you might have to ask your JIRA Admin to create the project for you.

Screen Shot 2016-06-16 at 14.14.50.png

 

 

To find out if you have JIRA Service Desk installed, you can go to 'Administration' and then 'Applications'. You can navigate here by using the cog icon on the top-right of the menu bar at the top:

Screen Shot 2016-06-16 at 14.08.44.png

In the menu on the left, you will find what 'versions' of JIRA are installed. I have all 'versions' installed and see this:

JSD2.png

If you don't have access to this page, you should probably ask your JIRA Admin for help.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

127 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you