I have a Service Desk Project ("SUP") where my customers will create "Incidents".
The agents will look at the incidents, and, if they are valid, they will create "Bug" in a JIRA Dev Project ("DEV").
If the agent creates a new bug on DEV, the screen they see is the one we have configured for the "Bug create action" in DEV.
However, if they go through the service desk incident, and they click on "More > Create Linked Issue" and then select DEV> Bug, the screen presented to the agent is not the same one. It's a default screen with less fields than the ones I would like to present to the agent.
How can I use the same screen that appears directly when creating the bug in DEV, in the "Create Linked Issue" screen?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs