Unexpected error while using the JIRA Import

I tried to import an export from our local JIRA to OnDemand. Files are available in our WebDAV directory. Everything worked fine until the very end of the import, where I got a JIRA Import Wizard - Error page stating:

Unexpected error while restoring data: java.lang.NullPointerException

3 answers

1 accepted

0 votes
Accepted answer

Got a response from Atlassian's support. I had run into the bug https://studio.atlassian.com/browse/JST-5641. They helped me to clean up my data and re-imported it. Now it seems to work!

0 votes

We need to see more of the error than that. Java's default error is NPE when it's not been told a specific error to throw. We need the handful of lines immediately before and after that (not the 1000s of lines it's probably thrown at first though - just start with a couple of lines before and 5 after)

Since it's OnDemand I don't see more of the error than this. However, I just noticed that even though I got this import error there are some data imported, like issues and projects, but not avatars and attachments. When I browse the UI I see some errors occationally and the UI seems a bit messed up. For instance, I now only have an "Issues" tab, no "Wiki" etc...

Did you copy the attachments and avatars to webdav too?

While importing JIRA there is a select box to choose such backups, as JIRA xml backups don't come with attachments.

Yes, I did copy attachments and avatars, and chose those while importing.

i got a similar error, i've created a ticket here: https://support.atlassian.com/browse/JST-26988

Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

63 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you