Credentials don't persist while configuring Crucible with JIRA

I have configured my crucible server with the JIRA instance and it seems all right initially; I can see the fisheye and crucible details in the Source and Review Tab of a JIRA issue. But after sometime the link gets broken. When I go the application link and see Outbound Authentication; it shows un-configured. It simply asks for UserName and Password which I had entered previously and saw getting persisted. The JIRA version is JIRA (v5.1.5#784-sha1:6c72993)

I will attach a word document that I prepared from your help to guide the IT team and will really appreciate if you could go through that and point me out any mistake

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Ahmad Danial Atlassian Team Feb 17, 2014

Hey there, Ritu.

I noticed that it has been a while since you receive any response here. Have you raised a ticket in the following link:

You will be able seek help from the support engineers regarding the questions that you have here. If you have not, I would kindly suggest you to do so.

Hope this helps and all the best.

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