Can't log into any of our Atlassian Cloud products when using VPN

When I'm working remote and using VPN, I'm not able to log into any of our Atlassian Cloud products (JIRA, Confluence, Hipchat). Please help! I know Atlassian Cloud is out in the open and there is no need to use VPN. I use VPN in order to access all our dev websites, and not being able to log into JIRA etc at the same time makes it impossible to get work done.

3 answers

0 vote

That's a networking question.  You'll need to get your VPN adjusted so that when it is enabled on your machine, you can either get to Cloud over the VPN, or get your local machine to know to ignore the VPN when trying to reach Cloud.

0 vote

Hi Trista

Probably when you enable your VPN or you are facing some issue related to routing through the VPN or the DNS is not replying properly. In both ways I recommend you to talk with your Network Administrator. 



Renato Rudnicki

We got it working, thanks for your responses!

What did you do to get it working?  We're having the same issue with one off shore user, but we can't seem to figure it out.

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

130 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot