Can't log into any of our Atlassian Cloud products when using VPN

When I'm working remote and using VPN, I'm not able to log into any of our Atlassian Cloud products (JIRA, Confluence, Hipchat). Please help! I know Atlassian Cloud is out in the open and there is no need to use VPN. I use VPN in order to access all our dev websites, and not being able to log into JIRA etc at the same time makes it impossible to get work done.

3 answers

0 votes

That's a networking question.  You'll need to get your VPN adjusted so that when it is enabled on your machine, you can either get to Cloud over the VPN, or get your local machine to know to ignore the VPN when trying to reach Cloud.

0 votes

Hi Trista

Probably when you enable your VPN or you are facing some issue related to routing through the VPN or the DNS is not replying properly. In both ways I recommend you to talk with your Network Administrator. 

 

Regards, 

Renato Rudnicki

We got it working, thanks for your responses!

What did you do to get it working?  We're having the same issue with one off shore user, but we can't seem to figure it out.

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