• Community
  • Questions
  • Atlassian applications switching with no login prompt for already logged in users

Atlassian applications switching with no login prompt for already logged in users

We just installed three Atlassian applications (latest versions from July 2014) i.e. CROWD, JIRA, CONFLUENCE + STASH. They are integrated with CROWD and its user base. Though, when switching between domains e.g. jira.domain.ext, crowd.domain.ext, confluence.domain.ext, stash.domain.ext users are still being prompted for username and password for each application even though they already have/are logged in in any of the mentioned apps. I was expecting that it woud work like SSO and allow logged in users to seamelssly switch between Atlassian products via their app switcher button. Is this intended behaviour or have we missed anything during setup that would enable such feature? Ta, David

4 answers

1 accepted

"Crowd SSO Domain configuration: https://confluence.atlassian.com/display/CROWD/Domain
Take note of the proxy configuration on connector if proxy used in the environment.

JIRA SSO: Look here
Confluence SSO: Look here
Stash SSO: Look here

I believe the domain url you configured are okay in this case except you might want to take note on the proxy configuration (if you used in the environment) at the tomcat connector.

Do take some time to read through the documentation for now and let me know if you have any questions or any difficulties when you try with the configuration."

Thank you Tacken!

Hi David,

May I know if you have enabled SSO on all the integrated applications by chaging their seraph-config.xml and copied over the necessary crowd.properties into each applications as describe here. If the above configuration are already in place including the SSO domain in Crowd administration we would need to review your logs to further investigate this issue.

Since your logs may include sensitive information, we would highly recommend you to create an issue on our support channel so we could review it confidentially.

Septa Cahyadiputra

Hi Septa,

I've logged a ticket with you where included all apps' config settings. I also looked for the mentioned above files:


application.name crowd
application.password standard password
application.login.url @CROWD@/console/

crowd.server.url @CROWD@/services/

session.isauthenticated session.isauthenticated
session.tokenkey session.tokenkey
session.validationinterval 2
session.lastvalidation session.lastvalidation

Though, I was unable to locate seraph-config.xml in eg. JIRA.
The config files/folders structure appears to be different in each application - wouldn't it be easier for all to keep the same structure across apps?

Cheers, David

Hi David,

seraph-config.xml file should be located under the same directory which is <Atlassian_app_install_dir>/<app_name>/WEB-INF/classes/. crowd.properties should be in the same directory, with the detail of each application name and credential. So Confluence's and JIRA's crowd.properties content should be different.

Hope your issue would be resolved soon.

Septa Cahyadiputra

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

352 views 6 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot