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When setting up email alerts how do I filter it by a specific subject?

Coming from the pagerduty world I know I can set pagerduty to look for specific information in the email subject to trigger the alert. I don't see this option in opsgenie. I see an area to add a name, and value, but no area to filter by email information like subject being a specific set of characters to ignore erroneous emails.

2 answers

2 votes
Nick H Atlassian Team Apr 12, 2022

Hi @Brent Landon ,

Sounds like your plan might be limited to this functionality. Under the Standard and Enterprise plans, each integration offers an Advanced tab where you can filter on the subject, along with what should/not trigger an Opsgenie alert:

em1.jpgem2.jpg

 

If your Opsgenie is under trial, Owners can upgrade the trial for free to test other plan functionality. This can be done under the Quick Start Guide tab. Otherwise open a ticket with Opsgenie support, and we can help upgrading the trial from our end: https://support.atlassian.com/opsgenie/

0 votes
Jack Brickey Community Leader Apr 12, 2022

Hi Brent,

are you setting up an email integration? if so here is an example...

2022-04-12_16-58-08.jpg

 

If I have missed the mark here please let me know.

Jack Brickey Community Leader Apr 12, 2022

note as my answer made an assumption on your tier that Nick clearly explains.

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