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Service desk Integration Multiple Teams

Chad Dalton
Chad Dalton Sep 27, 2022

We have 2 Service desk setup in Jira Service Management. Is it possible to have 2 different Ops Genie Team each responsible for their own service Desk? Right now when an Incident is raised in one Service Desk all the teams are notified of an Incident. We'd like for one Team to be responsible for one service desk and another team responsible for the other. Is this possible?

 

Thanks 

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Fabian Lim
Fabian Lim
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Sep 27, 2022

HI @Chad Dalton

Yes this is possible.  In Opsgenie you can set separate teams and you can have the integrations to separate Jira Service Desks.

Link: Integrate Opsgenie with Jira Service Management | Opsgenie | Atlassian Support

If you get stuck, feel free to contact the support team on the online chat.  They are very helpful and will get back to you right away.

Regards

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Chad Dalton
Chad Dalton Sep 27, 2022

Ahh, it's in the Teams->Integrations section!

Thank you I think I got it.

Chad

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