Service alerts are not getting created in Opsgenie

[janaki]

Hi Team,

We have successfully integrated Opsgenie with Icinga 2 following the provided documentation. While host alerts are being received, service alerts from Icinga 2 are not being sent to Opsgenie.

Here is the documentation we followed:
Integrate Opsgenie with Icinga2

Thanks,

R.Janaki

[Egor]

Hey Janaki,
Thanks for reaching out to Atlassian Community! 

First, we need to understand if anything comes to Opsgenie. Could you please go to Settings >> Logs and validate if there are any logs related to Icinga2. 

In case not, I would suggest checking it on the Icinga2 side and make sure that it's triggering something to Opsgenie. 

In case you see the logs coming, please check the errors of warnings. Based on that, you can perform further steps to resolve the issue. 

Best Regards,
Egor