Policy to restrict various actions to owner team only

[Chinmaya Patanaik]

I've a situation where we're sending a common alert to multiple teams. And I would like to restrict various actions to the owner team only.

Ex:

Alert: website-down

Owner team: team_sre

Alerts being sent to: team_sre, team_engineering, team_support

What happens when this alert is sent out: Any person belonging to one of the above teams can ack and close the alert.

Is it possible to create policy such that even though the alert is sent to multiple teams, it can only be ack'ed and closed by team_sre, who are the owners.

[Rafael Meira · Accepted solution]

Hey Chinmaya!

Thank you for your question.

Have you tried to add a responder to an alert? You can have the owners as the responder - I will send the documentation here below and another document about escalating scenarios.

https://support.atlassian.com/opsgenie/docs/add-a-responder-to-an-alert/

https://support.atlassian.com/opsgenie/docs/escalate-an-alert/

Best,
Rafa