Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

OpsGenie acknowledge for limited time

Hello everyone!
Right now we have Icinga 2 monitoring and Opsgenie Cloud integration.
Have problems to solve:

  1. Acknowledgement message doesnt shows in Opsgenie alert, it only updates statuc to Acked
  2. In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie?

Opsgenie: Cloud

*** Icinga 2 version used (icinga2 --version):** 2.9.5
*** PHP version used (php --version):** 7.2.24

2 answers

0 votes
Andrew Laden
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 03, 2022

If you set your escalation policy to repeat, there is an option to clear Acknowledge and seen states with each repeat


0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2022 • edited

Hi @Evgenii Pereverzev ,

1) You should be able to add a note to the alert when it's ack'd. You'd just need to edit what parses in the Ack action's Note field:



If you are trying to update the alert's Message, that's not possible through the integration. You can only do this through the web/mobile app manually, or though the alert API

We have a feature request for this functionality you can follow, watch and vote for here though:


2) "In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie" - I'm not sure I understand what the ask is here.

In Icinga it is possible to set temporal acnoldge which removes aftr set perid of time

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events