OpsGenie acknowledge for limited time

[Evgenii Pereverzev]

Hello everyone!
Right now we have Icinga 2 monitoring and Opsgenie Cloud integration.
Have problems to solve:

1. Acknowledgement message doesnt shows in Opsgenie alert, it only updates statuc to Acked
2. In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie?

Opsgenie: Cloud

*** Icinga 2 version used (icinga2 --version):** 2.9.5
*** PHP version used (php --version):** 7.2.24

[Andrew Laden]

If you set your escalation policy to repeat, there is an option to clear Acknowledge and seen states with each repeat

[Nick H]

Hi @Evgenii Pereverzev ,

1) You should be able to add a note to the alert when it's ack'd. You'd just need to edit what parses in the Ack action's Note field:

If you are trying to update the alert's Message, that's not possible through the integration. You can only do this through the web/mobile app manually, or though the alert API. 

We have a feature request for this functionality you can follow, watch and vote for here though: https://jira.atlassian.com/browse/OPSGENIE-241

2) "In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie" - I'm not sure I understand what the ask is here.

[Evgenii Pereverzev]

In Icinga it is possible to set temporal acnoldge which removes aftr set perid of time