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I want to add incoming call routing for Opsgenie via integration

I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video:


Any particular reason why I am not seeing this option?

2 answers

1 accepted

2 votes
Answer accepted
Samir Atlassian Team Nov 29, 2021

Hi @Howard Nedd ,


This is likely due to your plan. Incoming Call Routing is available on the Standalone Opsgenie Standard and Enterprise plans. If you are on a JSM plan, Incoming Call Routing is not an available feature on those plans.




Thank you Samir. Where can I see plans to add it to my JSM plan?

Samir Atlassian Team Nov 29, 2021

The Incoming Call Routing feature of Opsgenie is not available on JSM plans. You would need to have a "standalone" Opsgenie subscription to have this feature. If you are on a JSM plan, you can "split" your Opsgenie account out from JSM to make it a standalone plan. This will make Opsgenie a separate subscription from JSM.


You can reach out to support via if you would like to "split" your Opsgenie account into a standalone subscription.

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Pretty confusing. Not your explanation, that is clear.

Thanks again.

That's a bit ridiculous. 

We have Jira Service Management Premium. This is Standalone Enterprise minus the call-routing.

You're now telling me I will need a standalone Enterprise version of OpsGenie to get access to ONE feature we don't currently have...?  

@Jay McCarogher , This indeed is the case.  

0 votes

Wondering if this relates to alert notification out of Opsgenie instead? This article covers this off:

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