I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video:
Any particular reason why I am not seeing this option?
The Incoming Call Routing feature of Opsgenie is not available on JSM plans. You would need to have a "standalone" Opsgenie subscription to have this feature. If you are on a JSM plan, you can "split" your Opsgenie account out from JSM to make it a standalone plan. This will make Opsgenie a separate subscription from JSM.
You can reach out to support via support.atlassian.com if you would like to "split" your Opsgenie account into a standalone subscription.
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