We are trying to create different incident scenario in opsgenie but we could not get trough
Case 1 :
When an alert counts in opsgenie > #3, we would like to automatically create an Incident in Opgenie
By looking at incident rules, we count not find a way to set a condition based on COUNT value
Any idea how to do case 1 ?
Case 2 :
When an alert counts in opsgenie > #3, we would like to automatically create an Incident in Jira Service Management
Where to define this rules ?
Thanks for help
Hi @serge calderara ,
Neither of those are possible at this time.
There isn't a way to delay incident creation after X-deduplication count. And there isn't a way to delay outbound actions like create an issue in JSM after X-deduplication count.
We do have some feature requests though that I've added you to. For reference:
AG-348; Ability to Trigger Incident Based on Alert De-Duplication Threshold
HEIMDALL-3114; Ability to delay outgoing integration actions based on de-duplication count
Since our tickets are not public, we'll reach out directly if/when there are any developments on these.
This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
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