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Create Incident when Alert count exceed a certain value

Dear all,

We are trying to create different incident scenario in opsgenie but we could not get trough

Case 1 :

When an alert counts in opsgenie > #3, we would like to automatically create an Incident in Opgenie
By looking at incident rules, we count not find a way to set a condition based on COUNT value

Any idea how to do case 1 ?

Case 2 :

When an alert counts in opsgenie > #3, we would like to automatically create an Incident in Jira Service Management
Where to define this rules ?

Thanks for help

regards

1 answer

0 votes
Nick H Atlassian Team May 27, 2021

Hi @serge calderara ,

Neither of those are possible at this time.

There isn't a way to delay incident creation after X-deduplication count. And there isn't a way to delay outbound actions like create an issue in JSM after X-deduplication count.

We do have some feature requests though that I've added you to. For reference:

AG-348; Ability to Trigger Incident Based on Alert De-Duplication Threshold

HEIMDALL-3114; Ability to delay outgoing integration actions based on de-duplication count

Since our tickets are not public, we'll reach out directly if/when there are any developments on these.

Dear @Nick H , thanks for your reply.

Well note.

If we take abstraction of duplicate count, is there a way to create a Jira Service Management incident issue when an Opsgenie incident is created ?

The idea is that we would like to work on the incident from Jira Service management instead of Opsgenie because in Opsgenie, you cannot add comments on the progress of the resolution.

Thanks for advise

regarsd

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