Can I create custom fields in Opsgenie incidents

JP Feve January 28, 2022

Is there a way to modify the fields in the Incidents?

For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident creation

1 answer

1 vote
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2022

Hi JP,

The tags for the incident come from the alert so there is no way to add a drop-down list to select from, but you can manually add new ones directly to the incident. You can also use an incident creation rule to add additional tags automatically. Adding a link to a document for best practices can also be done with an incident creation rule. inc_rule.png

JP Feve January 30, 2022

Does this also mean that the fields in the incidents are frozen and can't be customized?

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2022

The fields that are built into the incidents can't be changed but you can add your own fields with the Extra Properties. 

JP Feve January 31, 2022

Got it, thanks!

Like John M likes this

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