Can I create custom fields in Opsgenie incidents

[JP Feve]

Is there a way to modify the fields in the Incidents?

For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident creation

[John M]

Hi JP,

The tags for the incident come from the alert so there is no way to add a drop-down list to select from, but you can manually add new ones directly to the incident. You can also use an incident creation rule to add additional tags automatically. Adding a link to a document for best practices can also be done with an incident creation rule. 

[JP Feve]

Does this also mean that the fields in the incidents are frozen and can't be customized?

[John M]

The fields that are built into the incidents can't be changed but you can add your own fields with the Extra Properties. 

[JP Feve]

Got it, thanks!