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Is there a way to modify the fields in the Incidents?
For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident creation
The tags for the incident come from the alert so there is no way to add a drop-down list to select from, but you can manually add new ones directly to the incident. You can also use an incident creation rule to add additional tags automatically. Adding a link to a document for best practices can also be done with an incident creation rule.